Layana Akj

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Lululemon Mirror was not working

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Got fast and efficient help to get my Lululemon Mirror back on line. Frustrating when technology goes down, but these folks were very patient and helpful.

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User's recommendation: Strongly recommend

Louise T Tnw

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| map-marker Peterlee, Durham

Appalling Customer Service

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Do not go near lululemon, their customer service is shocking. My parcel was delivered to the wrong address, but I am being punished for the incompetence of the Royal Mail. Nothing can be done to replace the missing items for 5 working days, and now, that has been delayed another day, due to Lululemon's further incompetence.

Stay away, plenty of other great work out kit available from companies which operate far superior customer care.

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Anonymous
map-marker Philadelphia, Pennsylvania

Horrific

This is the third horrendous experience I have had with Lululemon. Customer service?

Absolutely none. I am sharing my bad experience with everyone I know

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User's recommendation: Do not buy anything from Lululemon

Anonymous
map-marker Odenton, Maryland

Problem with ordering online

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I placed two orders at the same time. I only received one confirmation email.

I looked and looked and could not find a phone number. I ended up chatting. I was told there was a system glitched and i would not be getting a confirmation email! I still dont know if my second order was processed.

I am now going to have to contact the bank to check to see if my account was charged. Would not recommend anyone ordering on line.

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User's recommendation: Don’t use online ordering

Anonymous
map-marker Columbus, Ohio

Outstanding customer service

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The lady that assisted me with my order was very professional and resourceful. I ended up receiving the wrong order and she corrected the error and allowed me to keep the product that was shipped to me. I love the products and the customer service I have received through this company.

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Bertil Xee

My $300 order was delivered to the wrong address and the company couldn’t get their useless delivery company, Veho, to pick up the order and deliver it to my address.

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My $300 order was delivered to the wrong address and the company couldnt get their useless delivery company, Veho, to pick up the order and deliver it to my address. After calling the customer service 3 times and speaking with the Philippines, I got no where.

I will never order from the Lululemon online site again

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Cons:
  • Veho

User's recommendation: Do Not Order from Lululemon Online, only use the actual stores.

Anonymous
map-marker Los Angeles, California

Horrible customer service

Hannah was rude as *** her manager Paula did nothing about it they need to retrain customer service for the store period

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Susiani S

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Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

Complain the price

Lululemon Athletica - Complain the price
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Lululemon Athletica - Complain the price - Image 3
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Lululemon Athletica - Complain the price - Image 5

My name susiani from Indonesia.

I bought jun 5 in washingtone square Rain Rebel Jacket WLDB no 14632**** transaction no 108468 store 10744 amounted usd 228.

When I went to tulalip jun 6 and go to the lulu lemon store. I Saw the same item but the price only usd 149.

I am very very disapointed with this case.

Why the sale product still sale in washingyon store with the normal price.

I want lulu lemon can give my money back for the different.

I have the photo for the product with usd 149 and the same product with usd 228..

Please help me. Thanks and regarda

Susiani

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Lecia C Shl
map-marker Wallasey, England

I didn’t receive my order

Lululemon has no live customer service that I could reach. I started a chat and then I was sent to another location where I needed to give my payment card info and pay $1.00 to see if I could get an answer. I will never order from this company again(first and last time)!!!

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Loss:
$38
Cons:
  • No product or customer service

Preferred solution: Deliver product or service ordered

User's recommendation: DON’T ORDER

Anonymous
map-marker Sanford, North Carolina

Send me wrong item

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Bad shipping team and customer service, customer has to bear the consequences of the wrong product being shipped, which is very disappointing and a waste of time.

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Anonymous
map-marker Boulder Creek, California

Won't take my credit card

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I was reying to order online and it wo warebbeuldn't accept my credit card. I had to call and place my order which was a complicated process...

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Laquanda Swi

Always a great experience!

Order is taking a while but so far still within scheduled date. I will wait another day or two and check again.

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Preferred solution: Deliver product or service ordered

User's recommendation: Order early

Phuong H Rfr

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Verified Reviewer

My sweat equity is not working

My sweat collective membership doesn't work. I would like to make some purchase today because it is the last day on markdown items

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Preferred solution: Price reduction

Anonymous
map-marker Torrance, California

My package never arrived

I never received an update after my call. I still havent received updates on the package or anything of the sort.

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Jan A Kto

I don’t like my new title

I got the wrong order and I called and the issue was resolved.

Now I get an email that says Im a pissed customer.

Thats very insulting.tanks.

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Preferred solution: Please don’t insult me anymore

User's recommendation: Take all things with a grain of salt.