Lululemon Athletica

I bought the leggings for my daughter last year from lululemon in Markville mall location and the leggings are ripped from the legs and I try to exchange it but they didnt help me so I called the customer service and they send me the email and I will send it back the pictures of leggings thanks.

I purchased a pair of your align leggings that I have multiple pairs of and I love. I wore them once and within an hour there is a snag on the leggings. I live far away from the store and its a huge inconvenience to have to go exchange them and Im incredibly disappointed that theres a snag after I wore them for about an hour.

I'm very disappointed with the poor quality of customer service at Lululemon. They made me waste my time by requesting a photo of the leggings and responded by saying the photos weren't good enough.

This went back and forth and resulted in nothing.

It's not my fault that the photos weren't able to capture the quality of the leggings and weren't up to their standards. Lululemon is a place where I have always shopped and purchased gift cards for my family, but I am no longer a customer, as this experience has been beyond disappointing.

I exchan ged a gift was given gift cards in lieu of payment. I registered the gift cards on their terrible buggy website.

When I went to use them i was told they dod not exist.

When I called to complain i was told they could not help. So they essentially stole $298.

My package said it was supposed to be delivered last week then said to be delivered today and I wont know to get a new one or refund till next week. I would like to get my package but also if its not delivered I will not be ordering again and want a refund for never receiving it

Rating 0

No one answered and you didnt even include the hours customer service is open. Telling them to go online to get the hours is bad business and not convenient

Lululemon is getting bad with there shipment and the customer service is really unhelpful, I dont think I will order again. Very disappointed

I never received the order

The tracker shows its already deliver I can not reach customer service to ask about it or to get a refund

Very bad

two pairs of trainers returned at the same time , no refund was done. Very unfortunate , from such a great company .

I got a message saying that my order was delivered yesterday but unfortunately I didnt get it.Looked eveywhere ,in my mailbox ,in front of the door ,the garage door & my neighbors but didnt finf it.

The customer service lady I talked to was very helpful and nice..She said that she will refund me for my order.

I purchased biker shorts on a Saturday and realized I had purchased the wrong length so attempted to exchange them on the following Monday. The hang tag had caught in the bag and came off however it was not damaged in the bag as well as original receipt and I was unable to exchange them. I think this is a ridiculous policy as am annoyed as I spend a great deal of money in the store and now do not want to return to shop!!

Terrible experience. Tried three times to buy two pairs of pants that fit and finally gave up.

Now, Lululemon won't give a cash refund but only store credit. I won't buy shoelaces from Lululemon going forward. Beware of buying anything online from this company.

Their sizes are not consistent and their customer care is non-existent. Shameful!

On 12/20/23, I went in person to the Lululemon store in Santa Barbara (store #10181) to purchase several gift cards that I would then give out as Christmas presents. I was charged a total of $350 on my credit card which consisted of cards totaling $100, $100, and $150.

I was later informed by one of the persons who I gifted a card to, that the card had never contained a balance and they were unable to purchase what they were very much looking forward to purchasing.

I then had to take time out of my day to go to the store and meet the person who I gave the card to in order to show an employee the original receipt of purchase.

I was informed that the number on the card I gifted (x6454) did not match the number on the receipt (x6485). I asked to speak to a manager (I was told their name is Laura) and one was not present. The employee who "completed" my transaction was also not present, and I was not given a name based on the description I gave. I was additionally informed by the employee (Stephanie) that I would have to call Lululemon over the phone to have the situation remedied, which meant me going out of my way, yet again.

When I called Lululemon, I was told that I would receive an e-card in my email, which is yet another inconvenience because the person I gifted the card to does not have an email, so this would mean that this person would have to be present with me in order to use this "card", although they live several hours from where I live.

I called on 12/27/2023 and was told that I would receive the funds in my email two days later.

It is now 01/05/2024 and I have not received said email/funds.

The experience has been extremely unprofessional and a huge embarrassment for me: I should not have to be in a situation where I have to explain why there is no balance on a gift card as the person I gifted the credit card to is checking out their items. One would assume that Lululemon is a reputable business, but my experience has made me think otherwise.

I came to return 3 things bought in August and the store associate Zekayla wouldnt let me return because the purchase was past 30 days. I told her that I wasnt aware the 30 days mark and is it ok I get a store credit instead of full refund to my original payment?

She said no and its the company policy. I asked her to show me the policy, she printed a paper policy for me and as I was reading it, it states we are happy to provide a full refund or exchange within 30 days of original purchase date. I turned to her to show her that it didnt state clothes cant be return to get store credit or store gift card after 30 days though, she insisted theres nothing can be done. I asked to see the store manager, she told me that would be her.

I asked her to write down her name and store number so I can make a call to customer service since she is the store manager, and then she said Im not store manager. So right on spot, she lied to me so she could get out of the situation. I told her she just literally said she was the store manager and then she kept saying she never said that. I asked her to pull the camera video and go back to review if she is lying but she said no.

I turned to show the customers behind me the policy and the fact she was lying, Zekayla didnt like that and she asked me to leave because I was causing a scene for her.

Wow, what a poor store associate who treated customer like that. And whats worse is that other store associates just stood there said nothing.

I visited the Lululemon store in Westfield valley fair in Stevens Creek Blvd. San Jose ca.

on Thursday, Feb. 22nd at around 7:30 pm ... Everything was going fine ... Until I tried a couple of leggings, but then got a phone call so I returned the leggings and proceeded to walk outside ...

As I'm approaching the door the evening "manager" which she didn't identify herself ... And she wouldn't tell me her name ( female , curly brown hair , about 5"7" in her possibly in her mid- late 20's) came running behind me and confronted me about some "missing leggings" . I was very offended and confused, especially because I enjoy shopping and visiting this location. I told her to go ahead and look in my bags , which she refused but continue to accuse me of taking some leggings.

So then I now take my bag to the register and I open up my bags in front of her and show her what I have inside my bags to prove to her that she was wrong and she just continued to say that I was guilty of taking some leggings and she was doing this in front of other customers which made me feel very humiliated and made me feel like I was being called a criminal. And yes , I yelled because I was completely offended, embarrassed, and humiliated, she then proceeded to grab my bags and throw them out the door ... Which that store was full of customers... And I was flabbergasted, shocked, embarrassed, humiliated...

And Ihad no choice to gather my belongings from the floor She then proceeded to telll me I was banned and security were on their way, I was very hurt upset and embarrassed so I had no choice but to leave with a broken spirit.This very traumatic experience can't be overlooked, especially because it can happen to another innocent customer. I've never had a bad experience at this location until this incident. I just hope she gets retrained , or demoted if she can't act accordingly as a manager should . I would just like for her to be held responsible for her actions .

Please take consideration of this so we can all enjoy a chaotic free Lululemon experience. Please resolve this situation asap...

So no one is put in this horrible experience I endured ... Thank you for your time .