Lululemon Athletica
Lululemon Athletica Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lululemon Athletica has 2.5 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Lululemon Athletica to a friend or colleague.
- Rating Distribution
Pros: Great products, Comfortable, Good product.
Cons: Expensive, Terrible customer service, Bad customer service hours.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lululemon Athletica has 2.5 star rating based on 130 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Lululemon Athletica to a friend or colleague.
- Rating Distribution
Pros: Great products, Comfortable, Good product.
Cons: Expensive, Terrible customer service, Bad customer service hours.Recent recommendations regarding this business are as follows: "Not on this bag", "Wouldn’t shop there again", "Dont trust Lululemon", "I won’t recommend if it's this hard to get a hold of someone", "Not to order anything online".
Most users ask Lululemon Athletica for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Lululemon Athletica Reviews
"Either talk to me or my ATTORNEY , discrimination cannot continue to happen with this brand, all of you other subsidiaries are ok, but this one seeks understanding,, it’s hurtful."
This person that I spoke with was a general manager of the store, but prior to that I spoke with someone else and she said that she was a manager as well. Now...
"Damaged gift card"
I feel like I pay for a premium product with Lululemon and get terrible customer service. I actually wouldn't ever buy anything from Lulu again if I hadn't...
Charlotte, North Carolina
Either talk to me or my ATTORNEY , discrimination cannot continue to happen with this brand, all of you other subsidiaries are ok, but this one seeks understanding,, it’s hurtful.
This person that I spoke with was a general manager of the store, but prior to that I spoke with someone else and she said that she was a manager as well. Now when I spoke with the second so-called manager, she would not even tell me who was the first person that she called herself a manager she wouldnt tell me what her position was, but the whole thing was discrimination right from the beginning.
I am really sick and tired of this.
Ive read several other reviews with Lululemon and its an ongoing prejudice, discrimination thing across-the-board something needs to be done. They didnt ask me what they could do to make things better, to come back into the store, no accommodations whatsoever
Port Saint Lucie, Florida
Damaged bag
Logo tarnished and not as was does not look good anymore would know why it tarnished does not look as a good
User's recommendation: Not on this bag
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraudulent charge to my account
I was charged $637.91 at 8:50 PM on September 08, 2024, for an online purchase made on Lululemon using a Visa credit card. My account was fraudulently charged; I have never shopped at Lululemon in my life and I was charged for something I didn't purchase.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond Hill, Ontario
The fabric is ripped
I bought the leggings for my daughter last year from lululemon in Markville mall location and the leggings are ripped from the legs and I try to exchange it but they didnt help me so I called the customer service and they send me the email and I will send it back the pictures of leggings thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged gift card
I feel like I pay for a premium product with Lululemon and get terrible customer service. I actually wouldn't ever buy anything from Lulu again if I hadn't received a gift card.
Last time, they wouldn't let me return a pair of pants that didn't fit after a sales associate in-store told me I could wear them once and return them for the size I needed. Then, on the phone, they wouldn't let me.
Preferred solution: Full refund
User's recommendation: Wouldn’t shop there again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plainview, New York
Gift card fraud
I was scammed for $2500 in gift cards
And gave all card info to representative
I was advised the money would be returned
Beach Haven, New Jersey
I was to hear from you in 2 hours at 3PM.
Stupid- round and round.unnumbered is 908-419-****. You were to call me.
Gail Brandlli
XXXXXkkkkk ppppp
Macungie, Pennsylvania
Disappointed in product purchased
I purchased a pair of your align leggings that I have multiple pairs of and I love. I wore them once and within an hour there is a snag on the leggings. I live far away from the store and its a huge inconvenience to have to go exchange them and Im incredibly disappointed that theres a snag after I wore them for about an hour.
Mount Brydges, Ontario
Lululemon
I'm very disappointed with the poor quality of customer service at Lululemon. They made me waste my time by requesting a photo of the leggings and responded by saying the photos weren't good enough.
This went back and forth and resulted in nothing.
It's not my fault that the photos weren't able to capture the quality of the leggings and weren't up to their standards. Lululemon is a place where I have always shopped and purchased gift cards for my family, but I am no longer a customer, as this experience has been beyond disappointing.
Toronto, Ontario
Lululemon Stole my gift cards
I exchan ged a gift was given gift cards in lieu of payment. I registered the gift cards on their terrible buggy website.
When I went to use them i was told they dod not exist.
When I called to complain i was told they could not help. So they essentially stole $298.
User's recommendation: Dont trust Lululemon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Jones, California
I think my package is lost.
My package said it was supposed to be delivered last week then said to be delivered today and I wont know to get a new one or refund till next week. I would like to get my package but also if its not delivered I will not be ordering again and want a refund for never receiving it
Lansing, Illinois
Question about order
Rating 0
No one answered and you didnt even include the hours customer service is open. Telling them to go online to get the hours is bad business and not convenient
User's recommendation: I won’t recommend if it's this hard to get a hold of someone
Springfield, Virginia
My order
Lululemon is getting bad with there shipment and the customer service is really unhelpful, I dont think I will order again. Very disappointed
User's recommendation: Not to order anything online
Toronto, Ontario
I didn’t receive my order
I never received the order
The tracker shows its already deliver I can not reach customer service to ask about it or to get a refund
Very bad
Ithaca, New York
They never gave me a refund for two pairs of bliss trainers i purchased .I sent both back together , they say that one pair was returned , no refund for either pair
two pairs of trainers returned at the same time , no refund was done. Very unfortunate , from such a great company .
User's recommendation: be aware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Virginia
Resolved: Missing package
Company fixed the issue and I have been provided with apology. They refunded me the whole amount after I called them
I got a message saying that my order was delivered yesterday but unfortunately I didnt get it.Looked eveywhere ,in my mailbox ,in front of the door ,the garage door & my neighbors but didnt finf it.
The customer service lady I talked to was very helpful and nice..She said that she will refund me for my order.
User's recommendation: Try to go to the store instead of ordering online although the customer service is excellet
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