Lululemon Athletica

I cannot seem to get someone on the phone. Awkward contact process and noone connects.

Plus virtual assistant cannot answer anything unless its prefabricated

10/10 would recommend. Best customer service out there.

It was easy, quick, and simple. The issue was resolved lightning fast.

My order was returned to you by your UNKNOWN and NEVER HEARD OF SHIPPER. saying it was UNDELIVERABLE.

Yet, I have shipped from Lululemon to this address before. You said I would see my refund on my credit card in 7-10 days, That was on December 23rd, I believe.

I do not want to call my cc company and do a charge back. Please help.

My package was ripped open, and both of the T-shirts were out of their package. I would like to know who shipped your packages.

Could someone please email me as soon as possible? Thank you for your time, and I appreciate it.

Also, has this happened to other customers? I'm not sure why this has to be at least 100.

My son gave me a Lululemon gift card for Christmas. When I went to use it, it was compromised.

They said someone in Canada already used it.

They refused to accommodate me in any way. I will never shop in there; not worth it overpriced clothes.

Still waiting on resolution but I must wait 3 days for claim to process. My package was lost in transit.

I was given clear options for a solution but I must wait for time being. Hoping for the best.

I had to call 3 different times about my order. I talked to 3 different Educators and the 3rd one I talked to was the only one that knew your policy on Expediting a package.

By then it was too late to receive my order before Christmas.

The first person I talked to was Quentin and he told me he could not reorder, that I had to reorder my item and then he cancelled my original order. I then called back due what seemed like another delay. I spoke with Jorge and he reviewed Quentin's case information and that was all he did. I then checked delivery and my order was not going to arrive until December 29th.

I called and spoke with Carlos and he said that my order should have been cancelled and the new order should have been Expedited by Quentin.

Carlos was going to try and get it to me by Christmas but unfortunately that did not happen. Carlos did send me a gift card for my trouble, but this whole situation was totally unacceptable.

First is there anybody there? Upon ordering from the website, I was given a delivery date.

It came and went. I did not receive anything and here is where the challenge began. There is literally no one home. Quick phone call as the message was our phone are off.

Use our virtual assistant which is a service with canned messages. So how do you resolve shipping issues? I guess you don't. Meanwhile, they took the money from my account quick enough.

This is the worst company ever to deal with regarding online orders. Will never do so again. Heading to the local store and will dump this on them.

Their products are not cheap and their care of their customers is very cheap. They could take a lesson from LL Bean on customer service.

I called them again and now they are investigating why my item was missing. I dont know what they are going to do. I do know that we pay too much for them not to send the items.

When I track my order c174901****09835, it says it was delivered and refused (I wasn't home). See attachment.

I need this package before Father's Day; please send it back to me. Leave it on my porch even if I'm not home.

I ordered in December and every email I received stated my order would arrive NOVEMBER 26.

I was concerned that maybe my order had been mistaken for someone elses order, so I called for clarification. I was not pissed.

Thats lululemons choice of wording. Not mine.

The person who helped me was very nice and corrected the delivery date.

Very good customer service. In no way was anyone pissed.

Issue was not really resolved. Wanted my order to ship next day delivery since Lululemom messed up my order by sending someone else order.

I was told they do not deliver next day?! Going through all the trouble of driving & returning the wrong item, I was offered only $30 gift card & not receiving the order I really wanted.

Im now questioning if I should still shop with the company. Also upon my return at the store the sales clerk wasnt too nice

I work for Kaiser Permanente in Riverside. I am a pharmacy technician who is considered a first responder because I am part of the code team, but when I applied for the first responder discount, it said my ID was not a valid discount ID.

I ordered from Lululemon for over $400, trusting the brand to deliver quality not just in the product, but in the experience.

Lululemon used Veho as the delivery partner. The package was marked as delivered, but I never received it. The proof of delivery is literally a photo of a black screen, no visible location, no signature, no human confirmation.

I reached out to Lululemon customer support asking for assistance, not even a refund, just to help me get a response from Veho or escalate the issue.

They refused to help, saying the delivery was confirmed. But I have video surveillance from my building that proves no one showed up at the time Veho claimed delivery happened.

I'm a single mother raising a baby. $400 is a significant amount for me. Lululemon's response was dismissive and lacking all empathy, and no effort was made to investigate or protect me as a customer.

Lululemon, you chose Veho. That makes you responsible.

I expect:

A formal investigation or dispute on my behalf,

A refund or store credit,

A review of your delivery partner's behavior.

Until then, I will continue sharing my story publicly because this is not acceptable from a brand that charges premium prices.

I went to Best Buy today to buy a gift card, but I didn't have any money. I have a ticket thank you

so much