Cheryl M Xel

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Verified Reviewer

I have waited for over two months for the another jacket to be reduced in price. I was confident that on Black Friday, There would be (however small) a discount on the jacket. There was not

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Lululemon Athletica - I have waited for over two months for the another jacket to be...

The best was on sale, but not the jacket? Why?

I tried to use my email address as a loyal Lululemon customer but apparently, if you are a frequent customer, there are no savings.

Apparently, only new customers receive discounts! My email address is used by your company every week and yet, no discount codes are sent to me.

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Preferred solution: Price reduction

User's recommendation: provide (even if nominal) discount codes to LOYAL & FREQUENT CUSTOMERS!

Resolved
Margaret G Gqv

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Verified Buyer
|

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Verified Reviewer
| map-marker Tinley Park, Illinois

Resolved: Unhappy

Lululemon Athletica - Unhappy
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Lululemon Athletica - Unhappy - Image 3
Updated by user Oct 25, 2024

The problem has not been taken care of at all!

Original review Oct 24, 2024

The gift card is not valid. Please call, I am old and this is frustrating. I'm very upset about the Lululemon gift card!

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User's recommendation: Don’t use gift cards

Anonymous

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Verified Buyer
| map-marker Northbrook, Illinois

Item purchased

Lululemon Athletica - Item purchased
Lululemon Athletica - Item purchased - Image 2

Expensive products bad customer service.

Havent had chance to exchange my leggings because 1 month has passed since purchase. This is totally not ok for products that are brand new and never been used.

Kids are buying clothes but I will never ever again.

I will suggest them not to buy this product again. Bad customer service, they totally not care about customers.

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Anonymous
map-marker Port Saint Lucie, Florida

Damaged bag

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Lululemon Athletica - Damaged bag

Logo tarnished and not as was does not look good anymore would know why it tarnished does not look as a good

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User's recommendation: Not on this bag

Kaleia Cwi

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Verified Reviewer
| map-marker Middletown, Delaware

I’m not pleased with how my product was received

When I received my package from Amazon, I opened the package from your company. The items that were in there were not in the secure plastic from the company.

The clothing was not neat.

I also requested a special birthday note which was not included. I was not overall satisfied with what I received.

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Anonymous
map-marker Orlando, Florida

Ok yesterday I returned 2 items wrong color was sent the 800 # where I placed order didn’t listen I said white. 3 times. Returned at store in Naples were very helpful, kind, nice to me but then I am.

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800 ordered wrong color I didnt know exactly what I was ordering. It was wrong.

I find Lulu styles are boring nothing on sale ever! Too many different kinds and names of tights and cant rebuy yrs later same product.

ATHLETA much better c/s helpful, great sales, styles much better always changing. Bought a lot this trip!

Pleased! Still pricey but sake helped 30% off.

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Anonymous
map-marker San Jose, California

Make a purchase

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Excellent service, a wonderful woman helped me. She had great energy and is very knowledge!!

And fun!! ,)

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Tanjalique R

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Verified Buyer
|

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Verified Reviewer

Fraudulent charge to my account

Lululemon Athletica - Fraudulent charge to my account

I was charged $637.91 at 8:50 PM on September 08, 2024, for an online purchase made on Lululemon using a Visa credit card. My account was fraudulently charged; I have never shopped at Lululemon in my life and I was charged for something I didn't purchase.

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Loss:
$638

Preferred solution: Full refund

Jassmin Fwp
map-marker Charlotte, North Carolina

Either talk to me or my ATTORNEY , discrimination cannot continue to happen with this brand, all of you other subsidiaries are ok, but this one seeks understanding,, it’s hurtful.

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This person that I spoke with was a general manager of the store, but prior to that I spoke with someone else and she said that she was a manager as well. Now when I spoke with the second so-called manager, she would not even tell me who was the first person that she called herself a manager she wouldnt tell me what her position was, but the whole thing was discrimination right from the beginning.

I am really sick and tired of this.

Ive read several other reviews with Lululemon and its an ongoing prejudice, discrimination thing across-the-board something needs to be done. They didnt ask me what they could do to make things better, to come back into the store, no accommodations whatsoever

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Motahhareh A

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Verified Reviewer
| map-marker Richmond Hill, Ontario

The fabric is ripped

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Lululemon Athletica - The fabric is ripped
Lululemon Athletica - The fabric is ripped - Image 2
Lululemon Athletica - The fabric is ripped - Image 3

I bought the leggings for my daughter last year from lululemon in Markville mall location and the leggings are ripped from the legs and I try to exchange it but they didnt help me so I called the customer service and they send me the email and I will send it back the pictures of leggings thanks.

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Dillon B Ibq

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Verified Reviewer

Damaged gift card

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I feel like I pay for a premium product with Lululemon and get terrible customer service. I actually wouldn't ever buy anything from Lulu again if I hadn't received a gift card.

Last time, they wouldn't let me return a pair of pants that didn't fit after a sales associate in-store told me I could wear them once and return them for the size I needed. Then, on the phone, they wouldn't let me.

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Loss:
$250

Preferred solution: Full refund

User's recommendation: Wouldn’t shop there again

bernadette f Twn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plainview, New York

Gift card fraud

I was scammed for $2500 in gift cards

And gave all card info to representative

I was advised the money would be returned

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Coleen Egb
map-marker Brooklyn, New York

Terrible

Takes forever to refund. Literally 10days also horrible store service.

The lady at the register was rude not friendly.

Didnt explain much. She was very racist.

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Kosta Sis
map-marker Beach Haven, New Jersey

I was to hear from you in 2 hours at 3PM.

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Stupid- round and round.unnumbered is 908-419-****. You were to call me.

Gail Brandlli

XXXXXkkkkk ppppp

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Kierre Gzw
map-marker Macungie, Pennsylvania

Disappointed in product purchased

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I purchased a pair of your align leggings that I have multiple pairs of and I love. I wore them once and within an hour there is a snag on the leggings. I live far away from the store and its a huge inconvenience to have to go exchange them and Im incredibly disappointed that theres a snag after I wore them for about an hour.

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Emely M Yfl
map-marker Mount Brydges, Ontario

Lululemon

Lululemon Athletica - Lululemon
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I'm very disappointed with the poor quality of customer service at Lululemon. They made me waste my time by requesting a photo of the leggings and responded by saying the photos weren't good enough.

This went back and forth and resulted in nothing.

It's not my fault that the photos weren't able to capture the quality of the leggings and weren't up to their standards. Lululemon is a place where I have always shopped and purchased gift cards for my family, but I am no longer a customer, as this experience has been beyond disappointing.

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