Jassmin Fwp
map-marker Charlotte, North Carolina

Either talk to me or my ATTORNEY , discrimination cannot continue to happen with this brand, all of you other subsidiaries are ok, but this one seeks understanding,, it’s hurtful.

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This person that I spoke with was a general manager of the store, but prior to that I spoke with someone else and she said that she was a manager as well. Now when I spoke with the second so-called manager, she would not even tell me who was the first person that she called herself a manager she wouldnt tell me what her position was, but the whole thing was discrimination right from the beginning.

I am really sick and tired of this.

Ive read several other reviews with Lululemon and its an ongoing prejudice, discrimination thing across-the-board something needs to be done. They didnt ask me what they could do to make things better, to come back into the store, no accommodations whatsoever

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Anonymous
map-marker Port Saint Lucie, Florida

Damaged bag

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Lululemon Athletica - Damaged bag

Logo tarnished and not as was does not look good anymore would know why it tarnished does not look as a good

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User's recommendation: Not on this bag

Tanjalique R

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Verified Buyer
|

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Verified Reviewer

Fraudulent charge to my account

Lululemon Athletica - Fraudulent charge to my account

I was charged $637.91 at 8:50 PM on September 08, 2024, for an online purchase made on Lululemon using a Visa credit card. My account was fraudulently charged; I have never shopped at Lululemon in my life and I was charged for something I didn't purchase.

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Loss:
$638

Preferred solution: Full refund

Motahhareh A

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Verified Reviewer
| map-marker Richmond Hill, Ontario

The fabric is ripped

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Lululemon Athletica - The fabric is ripped
Lululemon Athletica - The fabric is ripped - Image 2
Lululemon Athletica - The fabric is ripped - Image 3

I bought the leggings for my daughter last year from lululemon in Markville mall location and the leggings are ripped from the legs and I try to exchange it but they didnt help me so I called the customer service and they send me the email and I will send it back the pictures of leggings thanks.

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Dillon B Ibq

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Verified Reviewer

Damaged gift card

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I feel like I pay for a premium product with Lululemon and get terrible customer service. I actually wouldn't ever buy anything from Lulu again if I hadn't received a gift card.

Last time, they wouldn't let me return a pair of pants that didn't fit after a sales associate in-store told me I could wear them once and return them for the size I needed. Then, on the phone, they wouldn't let me.

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Loss:
$250

Preferred solution: Full refund

User's recommendation: Wouldn’t shop there again

bernadette f Twn

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Verified Reviewer
| map-marker Plainview, New York

Gift card fraud

I was scammed for $2500 in gift cards

And gave all card info to representative

I was advised the money would be returned

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Kosta Sis
map-marker Beach Haven, New Jersey

I was to hear from you in 2 hours at 3PM.

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Stupid- round and round.unnumbered is 908-419-****. You were to call me.

Gail Brandlli

XXXXXkkkkk ppppp

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Kierre Gzw
map-marker Macungie, Pennsylvania

Disappointed in product purchased

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I purchased a pair of your align leggings that I have multiple pairs of and I love. I wore them once and within an hour there is a snag on the leggings. I live far away from the store and its a huge inconvenience to have to go exchange them and Im incredibly disappointed that theres a snag after I wore them for about an hour.

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Emely M Yfl
map-marker Mount Brydges, Ontario

Lululemon

Lululemon Athletica - Lululemon
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I'm very disappointed with the poor quality of customer service at Lululemon. They made me waste my time by requesting a photo of the leggings and responded by saying the photos weren't good enough.

This went back and forth and resulted in nothing.

It's not my fault that the photos weren't able to capture the quality of the leggings and weren't up to their standards. Lululemon is a place where I have always shopped and purchased gift cards for my family, but I am no longer a customer, as this experience has been beyond disappointing.

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Anonymous
map-marker Toronto, Ontario

Lululemon Stole my gift cards

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I exchan ged a gift was given gift cards in lieu of payment. I registered the gift cards on their terrible buggy website.

When I went to use them i was told they dod not exist.

When I called to complain i was told they could not help. So they essentially stole $298.

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User's recommendation: Dont trust Lululemon

Khristian Rzj

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Verified Reviewer
| map-marker Fort Jones, California

I think my package is lost.

My package said it was supposed to be delivered last week then said to be delivered today and I wont know to get a new one or refund till next week. I would like to get my package but also if its not delivered I will not be ordering again and want a refund for never receiving it

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Geanie Pvb
map-marker Lansing, Illinois

Question about order

Rating 0

No one answered and you didnt even include the hours customer service is open. Telling them to go online to get the hours is bad business and not convenient

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User's recommendation: I won’t recommend if it's this hard to get a hold of someone

Anonymous
map-marker Springfield, Virginia

My order

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Lululemon is getting bad with there shipment and the customer service is really unhelpful, I dont think I will order again. Very disappointed

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User's recommendation: Not to order anything online

Anonymous
map-marker Toronto, Ontario

I didn’t receive my order

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I never received the order

The tracker shows its already deliver I can not reach customer service to ask about it or to get a refund

Very bad

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Anonymous
map-marker Ithaca, New York

They never gave me a refund for two pairs of bliss trainers i purchased .I sent both back together , they say that one pair was returned , no refund for either pair

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Lululemon Athletica - They never gave me a refund for two pairs of bliss trainers i...
Lululemon Athletica - They never gave me a refund for two pairs of bliss... - Image 2
Lululemon Athletica - They never gave me a refund for two pairs of bliss... - Image 3
Lululemon Athletica - They never gave me a refund for two pairs of bliss... - Image 4
Lululemon Athletica - They never gave me a refund for two pairs of bliss... - Image 5

two pairs of trainers returned at the same time , no refund was done. Very unfortunate , from such a great company .

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User's recommendation: be aware

Resolved
Kesean Vxe

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Verified Reviewer
| map-marker Arlington, Virginia

Resolved: Missing package

Updated by user Jun 21, 2024

Company fixed the issue and I have been provided with apology. They refunded me the whole amount after I called them

Original review Jun 06, 2024

I got a message saying that my order was delivered yesterday but unfortunately I didnt get it.Looked eveywhere ,in my mailbox ,in front of the door ,the garage door & my neighbors but didnt finf it.

The customer service lady I talked to was very helpful and nice..She said that she will refund me for my order.

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User's recommendation: Try to go to the store instead of ordering online although the customer service is excellet

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