Lululemon Athletica - Fraudulent charge & Poor Customer Service
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Contacted them in Dec to resolve card expiration issue. They added a deleted card, which I promptly told them to remove and asked for a manager.
They never contacted me. Issue still existed in Feb, so they gave me a Jan and Feb credit to give them time to resolve. They charged the deleted card in Feb fraudulently and I stopped payment. They sent an email on March 11 asking about the issue and saying my account could be if I didnt do 1 of 2 things.
I explained how I had a credit for Feb and they fraudulently charged a card that I did not authorize them to use and should have been deleted in June 23. I have called and emailed them daily and they have not responded and when I call they just say well let them know to get back to you.
Oh, and they suspended my account on March 11. I have every email from Dec to present, so Ill be sending this to the Corporate office.
User's recommendation: Do Not Even Go Here…get another fitness subscription service.
Preferred solution: My account activated, an apology, and acknowledgment of their very poor customer service..
Lululemon Athletica Pros: Mirror is awesome because you can watch the instructors.
Lululemon Athletica Cons: Customer service.
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