Anonymous
map-marker Vancouver, British Columbia

Lululemon pants incorrectly/pooly hemmed resulting in too short of pants.

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Hi there,

I am a guest of the Lululemon Southgate Mall Store, I brought my Nior pants to the Southgate store to utilize the complimentary hemming services. My pants were pinned in-store, and I was emailed the work order.

I returned to pick up my pants once I was notified that the hemming was complete, however upon trying them on, they were cut/hemmed far too short and now my pants are unwearable. I have tried calling the Southgate Store multiple times since then to ask what can be done, but they do not answer their phone and it automatically goes to voicemail. I have left 4 messages in 4 days however no one has returned my calls.

I am reaching out to you for help in this situation and to assist me in fixing this problem. Thank you very much

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Bayne Dxq

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Verified Reviewer
| map-marker Watertown, South Dakota

Wrong order

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She was super! Problem taken care of!!

I accidentally received the wrong item and they are shipping a new one plus I received a gift card! They are also understanding and easy to deal with!!

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User's recommendation: I recommend lululemon to all my friends!!

Delane Ceh

Missed shipment

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Called them about a lost delivery and they promptly refunded the cost of that item. The rest of the items in the order arrived promptly.

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Pros:
  • Great products
Cons:
  • Pricey

Preferred solution: Full refund

Anonymous
map-marker Victoria, British Columbia

I bought these pants and there seems to be a defect with them

Lululemon Athletica - I bought these pants and there seems to be a defect with them
Lululemon Athletica - I bought these pants and there seems to be a defect with... - Image 2

I bought these pants about a year ago and there seems to be a defect with them I dont have my receipt sorry it was awhile ago can you replace them for me I love them thank you

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Rick S Wal

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Verified Buyer
| map-marker Oakbrook Terrace, Illinois

Return/exchange

Lululemon Athletica - Return/exchange
Lululemon Athletica - Return/exchange - Image 2

My daughter got pants as a gift for here birthday and it was the wrong size we went to exchange or get a store credit since the size she wanted wasnt available , the store manager told us that it cant be done unless the person that purchased the it is present with the card it was originally used to purchase. In all my purchasing in 100 of different merchants I have never heard of such thing

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Loss:
$20
Pros:
  • Quality product
Cons:
  • Very bad store customer service

Preferred solution: I would like to get a store credit or a gift card

User's recommendation: Never

Anonymous
map-marker Durango, Colorado

Follow up

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I didn't really have a complaint. I'm not sure why I'm getting this email.

All I did was call Lululemon to ask about returning an item. They were very courteous and helpful.

They sent me a return address label, which I promptly put on a sack to send the item back. No problem!

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User's recommendation: Lululemon has high quality merchandise.

Maria N Vjr

I got a gift tags were off and it’s not the jacket I wanted

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Lululemon Athletica - I got a gift tags were off and it’s not the jacket I wanted

My son ordered a crop jacket went to palm desert try to exchange it I have not worn it in the bag I am a good customer I spoke with someone and they said they were going to send me a paper to fill out on the return and corporate would decide? I gave her my email and Im still waiting . c947******** this is the product number .

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Preferred solution: Exchange

User's recommendation: I still love shopping there my problem they can’t exchange the jacket I want the longer ones

Dawn K Lhd

Shipping times wrong

Placed an order on 2-28. Order confirmation said order would be received by 3/4.

Called today and no one can tell me where the order is.

There response is to send replacement order which will Take 1-2 business days to process and another 5-6 days to receive. Buyer be ware if you are ordering!!

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Saint John, New Brunswick

I asked for a phone call

I asked one of your stores to return my call on Friday, again yesterday and I called again today.

Its in the message I left for this department. Do your educators not know how to use the phone?

Am I suppose to drive 90 minutes one way to see if you have something in your store.

No I dont want to see it online.

I want to see the product and Im not wasting time and money if it isnt there.

Answer the phone, return calls be professional. Not snobby A crowd.

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Resolved
Jennifer C Xmh

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Verified Buyer
|

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Verified Reviewer
| map-marker Dubai, Dubai

Resolved: Return

Lululemon Athletica - Return
Updated by user Nov 10, 2023

Company fixed the issue and I have been provided with apology. I called up Lululemon

Original review Nov 02, 2023

The vest I purchased too thin, I dont like the quality that wasnt what I was expecting. I thought I was going to be very sick and my fluffy still seem everything and that will made it.

I want to purchase something that was thicker, and seemed like it will give me more warmth.

Again I wanted something thicker more peeling. Hopefully Ill be more happy with my next purchase at Lululemon

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Pros:
  • Quality

Preferred solution: Full refund

Anonymous
map-marker Concord, California

They lost a pant order sent for hemming

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How does a company lose newly purchased pants? They eventually gave me a gift card even thought I prefer never to shop here again.

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Anonymous
map-marker Fredericton, New Brunswick

I haven’t been called back by anyone!!! Not you and not the store.

The call I got yesterday was not acceptable! It was from the store! Havent heard from you!

Do you not change voice mails, reroute phones, any acceptable customer service standards.

I was expecting to hear from you on Monday not random AI generated emails to see if matter is resolved.

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Anonymous
map-marker Boston, Massachusetts

Spoke with representative

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Contacted costumer service for information on a bulk order. Kelsey was super helpful at getting me directed to the correct department

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User's recommendation: Highly recommended

Becky V Hmt
map-marker Dracut, Massachusetts

Discoint

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Cant get full discount

When I enter A partial payment with a gift card am I able to put a partial gift card payment and receive my

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Anonymous
map-marker Saint Louis, Missouri

Haven’t received package

I still have not received any tracking info on my replacement package that I originally ordered over a month ago

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