Jennifer M Gqr

I want to speak to an actual person

Wrong merchandise sent. Instead of receiving my order, I received somebodys order from Columbus Ohio. I want to speak to an actual person in regards to this mistake.
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Preferred solution: Deliver product or service ordered

Tovah Ypm

Terrible experience with customer service and some staff. Also material is cheap rip pretty quickly and very itchy. The company charge double for cheap stuff. Well not all of us are that stupid. Scam

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Customer service defenatelly need a huge professional training. They cannot handle bussiness very well but they keep the bussiness good because they know how to scam clients !
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Loss:
$3000

Preferred solution: Distance

User's recommendation: Zero recommendation by experience

Emma S Yxp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Package was never received.

Lululemon Athletica - Package was never received.
Lululemon Athletica - Package was never received. - Image 2
I ordered a belt bag on June 11th, after not receiving the package for about a month a called to get a refund. It has now been 3 weeks since then with no refund. I am highly disappointed and will never be ordering from you again. Tried called customer service 3 times and no answer.
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Loss:
$40

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Plainview, New York

Most of the lulu leggings we own are really good quality, but this specific legging was pilling after only 2 uses

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Lululemon Athletica - Most of the lulu leggings we own are really good quality, but this...
Lululemon Athletica - Most of the lulu leggings we own are really good quality,... - Image 2
Lululemon Athletica - Most of the lulu leggings we own are really good quality,... - Image 3
Lululemon Athletica - Most of the lulu leggings we own are really good quality,... - Image 4
The black lulu align legging purchased at the Lululemon store was purchased 7 months ago, however, after 23 uses, rarely worn, it started pilling. The previous Lululemon align leggings I bought that I wore a lot more frequently did not pill that much. But this one was not good quality whatsoever.
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User's recommendation: Maybe

Anonymous
map-marker Boston, Massachusetts

My order was not delivered

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The woman I spoke to about my 3 items that said they were delivered and they were not hung up on me. Awful customer service!
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Anonymous
map-marker Southfield, Michigan

Frustrated

It is impossible to get a hold of anyone there. this is the worst customer service ever!!! stay away
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Sandy M Kjl
map-marker Torrance, California

Returns

lululemon pissed customer team! I purchased one pair Lululemon leggings and one blue sleeveless top for my daughter she doesn't do sleeveless and doesn't care for the high waist on the leggings...she does like the reflective leggings and kept them. I would like to return them for a credit but your AI system or whatever new return technology just won't let me. Not that it matters but I am a long time customer have many Lululemon, Athleta tops, leggings, joggers, jacket vests shoes, hats travel bags, etc. my family, daughters, and, granddaughters, 3 generations are all Lululemon fans ! I have never faced such difficulties returning two articles of clothing in all my 82 years. Eeeek please try to help me return for credit. I will have my daughter pick out items she likes for her gifts. Sandy Myers pissed customer
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Pros:
  • Love the style quality and trendy workout clothes
Cons:
  • Returns under new technology no human contact are very difficult

Preferred solution: Full refund

User's recommendation: Sign in for a Lululemon account immediately

Anonymous
map-marker Bellmore, New York

Did not get the gift card. I ordered eight days ago.

Finally got gift card after eight days from order date. Unacceptable delay.xxxxx XXXXX. I find there is no reason to have a gift card take eight days to be delivered.
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User's recommendation: Make sure to order gift cards from Lululemon early, especially if it’s for an upcoming occasion.

Anonymous
map-marker New York, New York

EGiftcard resolution

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No resolution. We h ave not been able to contact a live Customer Service Representative. Customer service is not user friendly!
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User's recommendation: Don't deal with them.

Carolina M Xtw

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Verified Reviewer

Great customer service

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Trouble on my returns it was resolved on the best benefit of myself Very appreciate it!! I Weill jerk shopping here!!
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Preferred solution: Full refund

Anonymous
map-marker Lawrence, Kansas

Missing items

I still am missing 3 items- no refund being offered yet. I just want to be refunded for the things I did not receive.
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User's recommendation: I’ll keep you posted if things change.

Soledad Ccn
map-marker Stowe, Vermont

Telephone directions do not work

I call press 4. I call again press 7. Nothing. No connection to person My email no longer exists on file. I have order number but process does not continue because of wrong email. XXXXX xxxxx XXXXX xxxxx Nananananana banan
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Cecillia Gmz
map-marker Sherwood Park, Alberta

Change size on recent order

Oh I am by no means disgruntled-I was just hoping to change the size of the tank top before it was processed and shipped-I thought this was a customer service phone number
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Anonymous
map-marker Portland, Oregon

Have not received part of my refund

I ordered two bras from Lululemon,but they came in one package. However, when it was time to return them, they sent me two separate packing labels and I only had one container. I called Lululemon ,and they said I could put it in one. I did that but I only received one part of the refund the other bra that I also put inside with a return label inside a plastic they sent it somewhere else.I still haven't received a refund and its been about a month.
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Helene B Lzu

Ordered hat didn't get confirmation email

We ordered a hat but didnt receive confirmation email. My email address I bensonsdad@ sympatico. ca Name: Helene Briwne Address : 108 Oakes ave Oshawa ont l1 g6c6
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Preferred solution: Deliver product or service ordered